Customer Experience Specialist AI Operations (Veinticinco …, Veinticinco de Mayo

About us Influx delivers ondemand, 24 7 customer support for brands and companies worldwide. Our general team of agents and managers works across time zones to provide seamless, highquality support every day of the year, including holidays. Location Argentina Work Mode Remote BYOD Bring Your Own Device Department Operations Delivery Reports to Team Leader Imagine doing more than just responding to customers and improving how support works altogether. Were looking for a Senior Customer Experience Specialist AIEnhanced who can deliver excellent customer support while working alongside AI tools to improve quality, accuracy and efficiency. In this role, youll operate with a high level of ownership, handling complex cases while helping shape how AI supports customers behind the scenes. What youll do Youll work across two core areas Support customers Tier 2 level Handle complex or sensitive customer cases with empathy and sound judgment Review and refine AIgenerated responses to ensure clarity and accuracy Step in where automation falls short and provide thoughtful human solutions Improve how support works Identify gaps, inconsistencies or errors in AI responses Help refine knowledge bases, workflows, and documentation Contribute to improving how AI tools support customer interactions

What makes this role unique This is not a traditional support role. You wont just follow processes. Youll help improve them. Youll combine Customer support expertise Strong written communication Critical thinking and problemsolving Adaptability in fastchanging environments Your main tool is writing. More specifically, reviewing, refining and elevating AIgenerated communication. What were looking for Were looking for candidates who can perform across four key areas Customer Service 2 or more years of BPO or Customer Service experience Strong customer focus with the ability to manage complex scenarios ClientFacing Communication internal and external stakeholders Mandatory Advanced English B2 with clear, professional, and effective communication Continuous Improvement Mindset Ability to identify issues and improve systems, documentation, or workflows Adaptability Comfortable working in dynamic environments and learning new tools quickly. Technical Requirements BYOD Reliable and stable internet connection. Computer with a minimum Intel Core i5 processor or equivalent. Noisecanceling headset. A fully functional laptop and reliable high speed internet are required Windows operating system only iOS is not supported. Why join us Be part of the transformation of customer support Work at the intersection of AI and operations Move beyond repetitive tasks into systemlevel impact If youre excited about the future of AI human collaboration, this role is for you. Apply now Bolsa de trabajo Argentina ofrecemos puesto de Customer Experience Specialist AI Operations para el sector de CallCenter Telemercadeo en la empresa INFLUX INC. de 25 de Mayo. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa. Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q494x