Customer Experience Specialist – AI Operations (Veinticinco …, Veinticinco de Mayo

About us Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our integral team of agents and managers works across time zones to provide seamless, high-quality support every day of the year, including holidays. Location: Argentina Work Mode: Remote – BYOD (Bring Your Own Device) Department: Operations / Delivery Reports to: Team Leader Imagine doing more than just responding to customers and improving how support works altogether. We’re looking for a Senior Customer Experience Specialist (AI-Enhanced) who can deliver excellent customer support while working alongside AI tools to improve quality, accuracy and efficiency. In this role, you’ll operate with a high level of ownership, handling complex cases while helping shape how AI supports customers behind the scenes. What you’ll do You’ll work across two core areas: → Support customers (Tier 2 level)
- Handle complex or sensitive customer cases with empathy and sound judgment
- Review and refine AI-generated responses to ensure clarity and accuracy
- Step in where automation falls short and provide thoughtful human solutions → Improve how support works
- Identify gaps, inconsistencies or errors in AI responses
- Help refine knowledge bases, workflows, and documentation
- Contribute to improving how AI tools support customer interactions
- What makes this role unique This is not a traditional support role. You won’t just follow processes. You’ll help improve them. You’ll combine:
- Customer support expertise
- Strong written communication
- Critical thinking and problem-solving
- Adaptability in fast-changing environments Your main tool is writing. More specifically, reviewing, refining and elevating AI-generated communication. What we’re looking for We’re looking for candidates who can perform across four key areas:
- Customer Service
- 2 or more years of BPO or Customer Service experience
- Strong customer focus with the ability to manage complex scenarios
- Client-Facing Communication
- internal and external stakeholders
- Mandatory Advanced English ( B2+) with clear, professional, and effective communication
- Continuous Improvement Mindset
- Ability to identify issues and improve systems, documentation, or workflows
- Adaptability
- Comfortable working in dynamic environments and learning new tools quickly. Technical Requirements (BYOD)
- Reliable and stable internet connection.
- Computer with a minimum Intel Core i5 processor or equivalent.
- Noise-canceling headset.
- A fully functional laptop and reliable high -speed internet are required (Windows operating system only; iOS is not supported). Why join us
- Be part of the transformation of customer support
- Work at the intersection of AI and operations
- Move beyond repetitive tasks into system-level impact If you’re excited about the future of AI + human collaboration, this role is for you. Apply now Postúlate en Kit Empleo: kitempleo.com.ar/empleo/poor9