Gifted | Client Success Agent (Argentina), Gobernador Gálvez

On behalf of Gifted, SD Solutions is looking for a talented Client Success Agent.
SD Solutions is a staffing company operating globally.We're looking for a Client Success Agent to act as a primary point of contact for our clients and gift recipients.
This role is centered on managing support tickets, joining short client calls or demos to troubleshoot issues, and ensuring a seamless, effective experience with our product.
You'll help resolve problems, guide users through key features, and deliver concise demos and walkthroughs to drive understanding and overall satisfaction.ResponsibilitiesCustomer Support & Ticket ManagementRespond to and manage inbound client and recipient support tickets in a timely and professional manner.
High level written professional communication is a must.Troubleshoot issues, provide clear solutions, and escalate when necessary.Maintain high responsiveness and follow-through until resolution.Client Calls & Account SupportLead brief calls with clients to address questions, resolve issues, and provide ongoing support.Act as a trusted point of contact for assigned accounts.Ensure clients feel supported and confident using the product.Product Demos & WalkthroughsGuide users through features and workflows based on their needs.Tailor walkthroughs to different use cases and levels of experience.Customer Experience & FeedbackGather customer feedback and share insights with internal teams.Identify common issues or trends and help improve processes.Contribute to a positive, customer‐first experience.Cross-Functional CollaborationCollaborate with other teams to address customer needs and improve overall service quality.
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