Cyber Expert Support Engineer - Amer (Santa Fe), Santa Fe Capital

Acronis is a world leader in cyber protection—empowering people by providing them with cutting‐edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.We are looking for an Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
Acronis offers over twenty years of innovation with 15 offices worldwide and more than 50,000 employees in 50+ countries.Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.What You'll DoTroubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across software, networking, and hardware environments.Build and maintain strong relationships with customers and partners.Interact with engineering and business departments to efficiently resolve complex technical customer issues.Train and mentor junior team members by sharing technical expertise and best communication practices.Develop documentation, knowledge base, and technical articles on Acronis' products.Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way.Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).
What You Bring2+ years of experience in an advanced technical support role.Fluent in English (written and verbal).
Additional languages known are a plus (Spanish, French, Portuguese, German).
Windows Server – gather and analyze Windows logs and dumps, troubleshoot with Procmon and Process Explorer.Linux/UNIX – application and configuration management, CLI power user.RedHat/Linux Foundation certifications – a plus.Security – analyze and mitigate ransomware, malware, EDR/XDR incidents, and data leaks.Cyber security certifications (e.g., CompTIA Security+) – a plus.Networking – analyze traffic with Wireshark, tcpdump, iperf; troubleshoot DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers.Cisco/Juniper certifications – a plus.Virtualization expertise – manage and troubleshoot VMware ESXi, Microsoft Hyper‐V, KVM, and Virtuozzo.Business applications – manage and troubleshoot MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers.Good communication skills and customer service focus.Passion for troubleshooting and ability to devise efficient solutions for complex issues.Ability to prioritize and switch between time‐sensitive issues.Acronis is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#J-*****-Ljbffr