Support Analyst (San Miguel de Tucumán)

Support Analyst role at Hansen Technologies

Location: Onsite
- Buenos Aires, Argentina

Who Are We Hansen (ASX: HSN) is a integral provider of software and services to the energy, water, and communications industries. With our award‑winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.

Job Description At Hansen, we enable our customers to deliver essential services through innovative software solutions. As a Support Analyst, you’ll play a vital role in ensuring operational stability for our Banner SaaS platform. Your work directly impacts our customers’ ability to maintain daily business operations by meeting SLA commitments, troubleshooting technical issues, and collaborating with internal teams to resolve incidents quickly and effectively.

Why This Role Matters Resolve and Support, Analyze and Improve, Enable and Empower.

What You’ll Do
- Accept, triage, and resolve customer‑reported incidents for the Banner SaaS platform.
- Prioritize competing queue items to meet SLA response and resolution times.
- Investigate and troubleshoot technical issues, ensuring timely resolution.
- Support software upgrades and deployments through validation, troubleshooting, and post‑deployment support.
- Collaborate with internal teams on defect analysis and resolution.
- Participate in process improvement initiatives to enhance service delivery.
- Contribute to projects related to incident management, system integrations, and data migrations.
- Join on‑call rotations for urgent incident support when required.
- Analyze incident trends and contribute insights to improve platform stability and support processes.

What You Bring
- 1–3 years of experience in application support, technical support, or a customer‑facing IT role involving troubleshooting enterprise software.
- Familiarity with ticketing systems ( Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qmgp0