Regional Support Trainer (San Miguel de Tucumán)

Build Your Future With Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a general leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do At Sovos, we're transforming how companies around the world manage tax compliance – helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As a Regional Support Trainer for LATAM, you will be the in-region voice for Sovos' AI and product enablement programs, delivering hands-on training to support agents across our LATAM operations in both English and Spanish. You'll be responsible for delivering, localizing, and reinforcing the AI and product enablement programs that keep Sovos' LATAM customer-support teams ready for every product launch and continuously fluent in the AI tools that power our work. You'll run live training sessions, coach agents on the floor, and partner with regional support leadership to make sure enablement actually sticks. Facilitate live and virtual training sessions for AI Pods, product launches, and ongoing skill development across the LATAM support organization Deliver content in both English and Spanish, adapting tone and examples for the regional audience Run new-hire onboarding modules covering Sovos products, AI tools (TheLoops, Salesforce, Ask Sovi), and support processes Floor-walk with support agents to observe AI tool usage in live cases and provide real-time coaching on TheLoops, Salesforce, and Ask Sovi best practices Run weekly office hours for agents with questions, blockers, or improvement ideas Adapt central enablement content for the LATAM audience and language Partner with Knowledge Management to keep Spanish-language knowledge articles accurate, discoverable, and bot-ready Translate or quality-review Spanish-language bot, portal, and KB content as needed Gather structured feedback from agents and supervisors after every training cycle and elevate gaps and improvement ideas to the AI & Product Enablement Manager Track regional adoption metrics for AI tools and report progress to LATAM support leadership Serve as the LATAM point of contact for major product launches, ensuring regional teams have training, documentation, and tooling ready on day one Coordinate with Product, support leadership, and Knowledge Management on launch readiness checks What We Need From You 3+ years in training, learning & development, enablement, or a customer-support role with formal training responsibilities Hands-on experience using AI or automation tools in a support, sales, or operations context Strong facilitation skills with both in-person and virtual delivery experience Fluent written and spoken English and Spanish (both required at professional working level) Located in Tucumán, Argentina or Santiago, Chile Bachelor's degree in Education, Communications, Business, or related field; equivalent experience accepted Action-oriented and self-directed – you don't wait for someone to schedule your week A confident facilitator, equally comfortable in a 5-person huddle or a 30-person webinar A practitioner of the tools you teach – you can demo, not just describe Comfortable working in a global, distributed support organization with stakeholders across multiple time zones Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire What Does Sovos Offer You? Flexible Time-Off Comprehensive Health benefits Meal Vouchers to assist with food expenses Bi-Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more! Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q3q52