Regional Support Trainer (San Miguel de Tucumán)

The Work You'll DoAt Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As a Regional Support Trainer for LATAM, you will be the in-region voice for Sovos' AI and product enablement programs, delivering hands-on training to support agents across our LATAM operations in both English and Spanish.You'll be responsible for delivering, localizing, and reinforcing the AI and product enablement programs that keep Sovos' LATAM customer-support teams ready for every product launch and continuously fluent in the AI tools that power our work. You'll run live training sessions, coach agents on the floor, and partner with regional support leadership to make sure enablement actually sticks.More specifically, you will:Facilitate live and virtual training sessions for AI Pods, product launches, and ongoing skill development across the LATAM support organizationDeliver content in both English and Spanish, adapting tone and examples for the regional audienceRun new-hire onboarding modules covering Sovos products, AI tools (TheLoops, Salesforce, Ask Sovi), and support processesFloor-walk with support agents to observe AI tool usage in live cases and provide real-time coaching on TheLoops, Salesforce, and Ask Sovi best practicesRun weekly office hours for agents with questions, blockers, or improvement ideasAdapt central enablement content for the LATAM audience and languagePartner with Knowledge Management to keep Spanish-language knowledge articles accurate, discoverable, and bot-readyTranslate or quality-review Spanish-language bot, portal, and KB content as neededGather structured feedback from agents and supervisors after every training cycle and elevate gaps and improvement ideas to the AI & Product Enablement ManagerTrack regional adoption metrics for AI tools and report progress to LATAM support leadershipServe as the LATAM point of contact for major product launches, ensuring regional teams have training, documentation, and tooling ready on day oneCoordinate with Product, support leadership, and Knowledge Management on launch readiness checksWhat We Need From You3+ years in training, learning & development, enablement, or a customer-support role with formal training responsibilitiesHands-on experience using AI or automation tools in a support, sales, or operations contextStrong facilitation skills with both in-person and virtual delivery experienceFluent written and spoken English and Spanish (both required at professional working level)Bachelor's degree in Education, Communications, Business, or related field; equivalent experience acceptedAction-oriented and self-directed—you don't wait for someone to schedule your weekA confident facilitator, equally comfortable in a 5-person huddle or a 30-person webinarA practitioner of the tools you teach—you can demo, not just describeComfortable working in a global, distributed support organization with stakeholders across multiple time zonesDue to client contractual obligations, the successful candidate will be asked to clear a background check upon hireWhat Does Sovos Offer You? Adaptable Time-OffMeal Vouchers to assist with food expensesBi-Weekly Meeting Free DaysGlobally recognized Training and Development programsVirtual English Club through Rosetta Stone, and more! Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.Company BackgroundSovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.More than 100,000 customers in 100+ countries—including half the Fortune 500—trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program of more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in ****, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1jk5