Customer Success - Client Retention & Renewals (San Miguel …, San Miguel de Tucumán

**Client Retention & Renewals**

**Position Overview**

**Responsibilities**: Develop Internal and External Relationships:

- Cultivate relationships with key stake holders within our Customers
- Collaborate with Account Management and Customer Success to build comprehensive account plans

Implement Renewals Best Practices:

- Implement industry best practices to enhance the overall customer experience during renewal

Drive Renewal Upsell Opportunities:

- Proactively identify and capitalize on renewal upsell opportunities within assigned territories

Manage Negotiations and Account Issues:

- Lead negotiations with customers to ensure successful renewals
- Partner with stakeholders to resolve any account issues impacting renewal

Provide Operational Excellence:

- Ensure operational excellence throughout the renewal process
- Maintain tactical awareness and address any challenges promptly

Forecasting and Delivery:

- Maintain predictability in forecasting and delivering against targets
- Strive to exceed expectations in all aspects of renewal management

Proficiency in Learning and Adaptation:

- Demonstrate proficiency in learning new systems
- Navigate through change effectively and quickly ramp up on new product offerings

**Organizational Alignment**
- Reports to Manager/Director, Renewals

**Qualifications**

**Experience:

- 1-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
- Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
- Fluency in English
- written and verbal

**Skills**:

- Strong negotiation and communication skills
- Ability to work independently and collaboratively in a fast-paced environmentCustomer Focus:

- Experience advocating for clients while ensuring company policies are upheld
- Demonstrated ability to build and maintain strong client relationships

Problem-Solving:

- Effective at handling difficult situations and resolving issues promptly and effectively

Stakeholder Management:

- Experience balancing the needs of multiple stakeholders within tight timelines and resource constraints

**Environmental Job Requirements and Working Conditions**
- mínimal (less than 25%) travel required both domestic and international to Sovos locations and events**Company Background Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ps9ud