Customer Success – Client Retention & Renewals (San Miguel …, San Miguel de Tucumán

Client Retention & Renewals Position Overview SOVOS is seeking a Renewals Specialist to join our newly created Renewals organization. The adecuado candidate will have a proven track record of successfully managing renewals for SaaS customer accounts, strong negotiation and communication skills, and the ability to work independently and as part of a team in a fast

- paced environment. This is a quota-carrying individual contributor role. Job Responsibilities Develop Internal and External Relationships:

- Cultivate relationships with key stake holders within our Customers
- Collaborate with Account Management and Customer Success to build comprehensive account plans Implement Renewals Best Practices:
- Implement industry best practices to enhance the overall customer experience during renewal Drive Renewal Upsell Opportunities:
- Proactively identify and capitalize on renewal upsell opportunities within assigned territories Manage Negotiations and Account Issues:
- Lead negotiations with customers to ensure successful renewals
- Partner with stakeholders to resolve any account issues impacting renewal Provide Operational Excellence:
- Ensure operational excellence throughout the renewal process
- Maintain tactical awareness and address any challenges promptly Forecasting and Delivery:
- Maintain predictability in forecasting and delivering against targets
- Strive to exceed expectations in all aspects of renewal management Proficiency in Learning and Adaptation:
- Demonstrate proficiency in learning new systems
- Navigate through change effectively and quickly ramp up on new product offerings Organizational Alignment
- Reports to Manager/Director, Renewals Qualifications Experience:
- 1-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
- Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
- Fluency in English
- written and verbal Skills: *... Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pqo3g