Enterprise Service Delivery Manager Remote (Rosario)

Fully remote job
- work from home.OverviewThe Service Delivery Manager plays a pivotal role in embodying our vision by fostering a human‐centric approach to our online business interactions. This role is dedicated to managing end‐to‐end relationships with clients, ensuring their utmost satisfaction and driving service excellence. The Service Delivery Manager provides leadership and direction to Team Leaders and Customer Service Agents, maintaining high standards of service, adaptability to evolving client needs, and nurturing exceptional team dynamics to enhance the client experience.ResponsibilitiesFacilitating a seamless onboarding experience for new clientsEstablishing a strong client relationship management to meet and exceed client expectationsMaintaining and growing revenue and marginsDelivering excellent service and meeting SLAs by managing people and operationsCollaborating with other parts of the organisationCoaching and developing Team Leaders and Customer Service AgentsQualifications5+ years of experience in customer service managementStrong leadership, communication, and negotiation skillsAbility to multitask and work in a fast‐paced environment, maintaining high performance under pressureStrategic Thinking – ability to foresee challenges, plan for growth, and align service delivery strategies with broader business goalsTechnological ProficiencyChange Management – managing transitions effectively, driving adoption of new processes, and handling resistance within teamsCultural Competence – the ability to effectively interact, communicate, and negotiate across various cultural contextsWhat's in it for you? The opportunity to work with an elite leadership team across various time zonesThe opportunity to work with clients from different industriesCoach, develop, and drive the performance of Team Leaders using our Speeds, Rivers and Paddocks playbookThe opportunity to be trained and developed in our Ignite Training Program in areas such as:Ignite Training ProgramLeadership Growth: Develops strong team leads, managers, and future leadersCross‐Functional Skills: Covers Sales, Analytics, Training, QA, Recruitment, and Ops essentialsStronger Coaching Abilities: Builds confidence in performance management and people developmentGlobal Collaboration: Exposure to leaders and best practices across regionsCareer Acceleration: Helps high‐potential talent grow into next‐level roles at InfluxBenefitsAdditional Performance‐Based IncentivesContinuous learning and development by our Elite Leadership TeamExperience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountabilityPreferred QualificationsBachelor's degree in Business Administration, Communications, or a related field / Master's degree in Business Administration or a related fieldExperience working in a technology or software companyInternet and Device RequirementsInternet Speed of a minimum of ***** Mbps / Upload Speed
- ***** MbpsSystem: Windows 10 or more. 32‐bit operating system.Laptop (Bring Your Own Device) – No Chromebook, Linux OS, or Desktop, 8GB RAM or moreProcessors – Intel Core i5 or up.Wired headsetQuiet working environmentThis is a full‐time role.The Service Delivery Manager reports directly to the Delivery Director. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qjt7s