Medical Staff Lead, Rawson

Job Summary/Responsibilities
The Medical Staff Lead will work closely with the other members of the team to ensure exceptional clinic operations through effective and efficient patient and employee care.
This individual is not a micro‐manager but is instead a culture leader that takes pride in creating a culture of excellence that drives the willingness of all our team members to take individual ownership of problems and opportunities.
Job Details
JOB TITLE: Clinical Office Leader
This position is responsible for a single clinic or a territory of clinics under an assigned Office Manager.
The coordinator manages clinic Human Resource functions, staff, and responds to customer complaints.
Responsibilities include people management, scheduling, labor management, performance management, professional appearance, supplies, teamwork, and communication.
Primary Responsibilities
Create schedules for the Receptionist, Medical Assistants, and Office Administrative staff
Monitor, approve, and deny PTO requests for the Receptionist, Medical Assistants, and Office Administrative staff
Act as the first point of contact for all clinical staff under their purview
Manage staff operational quota by handling the interviewing and onboarding process for all clinics under their purview
Participate in various staff employee relations processes with the division HR team
Work with divisional HR to facilitate HR initiatives at the clinic(s) under their purview
Handle patient complaints in relation to the staff and the clinic(s)
Mentor staff on HR topics as well as customer service and clinical care topics
Apply excellent customer service standards for all interactions with facilities, providing data to OIW
Maintain patient confidentiality according to HIPAA guidelines
Follow all HIPAA & OSHA standards
Other tasks as required by provider
Other tasks and responsibilities as assigned
Education/Qualification Requirements
Bachelor's Degree or higher, preferably in Human Resources, Business, or Health Care
2+ years of Human Resource experience
2+ years of customer service experience
2+ years of health care experience preferred
Physical/Mental Demands
Able to read, write, and communicate in English
Must have cognitive skills for math, decision making, and excellent communication skills
Work in a temperature-controlled environment
Potential for contact with chemicals, blood‐borne pathogens, and exposure to infectious disease
Able to lift 25 pounds using proper lifting techniques several times during a shift
Shift: Monday‐Friday
In person at the Franklin, WI clinic
Occasional travel may be required to Mequon and Mt. Pleasant as needed
Pay: 65,******,000
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