Customer Support Specialist - Fully Remote, Quilmes

About the job
Mercor
connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include
Benchmark
,
General Catalyst
,
Peter Thiel
,
Adam D'Angelo
,
Larry Summers
, and
Jack Dorsey
.
Position:
Customer Success Engineer (LatAm)
Type:
Contract
Compensation:
$40,000–$50,000
Location:
Remote
Role Responsibilities
Respond to support requests from
Mercor's talent pool
who have questions or issues applying for roles on our platform.
Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
Consolidate insights and make recommendations about product areas needing improvement.
Build talent-facing documentation to address common questions in our support queue.
Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications
Must-Have
Ability to debug web applications, likely from a
Degree in Computer Science
,
Software Engineering
, or a related technical field OR experience building modern web applications (
React
,
Node
,
Flask
,
Next.js
, etc.) OR
2-5 years
of experience supporting customers on such web applications.
Experience doing
SaaS-based product work
.
Experience using a support platform like
Zendesk
,
Intercom
,
Help Scout
,
Freshdesk
, or
Crisp
.
Application Process (Takes ***** mins to complete)
Upload resume
AI interview based on your resume
Submit form
Resources & Support
For details about the interview process and platform information, please check:
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PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.