It Systems Engineer (Quilmes)

Our client is in the BYOP space security, helping organizations enable adaptable remote work without sacrificing security or compliance. Its patented technology creates a controlled workspace on any PC or Mac, offering a more streamlined and cost-effective alternative to traditional virtual desktop infrastructure. Your Role and Impact Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements. Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines. Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics. Assist Product and Sales when needed. Design, conduct, and document UAT and end-to-end solution quality tests. Responsibilities Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues. Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system. Navigate technical documentation to follow appropriate troubleshooting steps for reported issues. Monitor ticket queues to ensure SLA compliance and escalate when necessary. Maintain clear and consistent documentation of incidents and resolution notes using Zendesk. Deliver remote desktop support to both client and internal users. Proactively identify emerging issues and act quickly to mitigate impact. Notify management of trending technical problems and contribute ideas for process improvements.. Build effective cross-functional relationships to support escalation paths and end-user success. Uphold a positive, professional atmosphere with both customers and colleagues. C1 level English or equivalent proficiency. Experience in software deployment and installation. Knowledge of scripting languages such as Bash, Python or PowerShell. Expertise in version control systems (e.g., Git, SVN). Experience with cloud platforms (e.g., AWS, Azure, GCP). Strong problem-solving and analytical skills. Excellent verbal and written communication skills. Ability to work well under pressure and meet deadlines in a fast-paced start-up environment. Experience in SaaS and start-up environments is strongly preferred. Attention to detail and organizational skills. Salary Range: $****-$**** USD/month 1 day in office in Palermo, Buenos Aires Unlimited PTO + holidays $**** USD Tech budget ***Only CV's submitted in English will be accepted Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q16s4