Ai Senior Customer Service Executive - Work From Home (Quilmes)

Location: Argentina Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations / Delivery Reports to: Team Leader Imagine a world where one person can do the work of an entire customer support team. That world is here. We're looking for an AI Senior Customer Service Executive who doesn't just respond to customers, but manages and improves an AI-powered support system. Responsibilities In this role, you'll operate like a manager but your team is AI. You'll work in two core modes: Help the customer Review and refine AI-generated responses Handle complex or sensitive escalations Apply judgment where AI falls short Improve the system Upgrade knowledge bases and workflows Identify and fix systemic issues Build operational context (customers, products, policies) Continuously train and optimize AI performance What makes this role unique This is not a traditional support role. It blends: AI management Stakeholder communication Strategic thinking Hands-on execution (when needed) Your main tool? Writing. More specifically: reviewing, refining, and elevating AI-generated communication. Qualifications Advanced English (required) Previous experience in BPO / Customer Support environments Strong analytical and critical thinking skills Excellent written communication High agency (you act first, report second) Curiosity and openness to new technologies Background or courses in IT or Cybersecurity Studies in Computer Engineering or related fields Technical Requirements (BYOD) Reliable and stable internet connection Computer with minimum Intel Core i5 processor or equivalent Noise-canceling headset A fully functional laptop and reliable high-speed internet (Windows operating system only; iOS not supported) Why join us Be part of the transformation of customer support Work at the intersection of AI and operations Move beyond repetitive tasks into system-level impact If you're excited about the future of AI + human collaboration, this role is for you. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pj1ei