Customer Service Assistant (Remote) (Quilmes)

OverviewWe're seeking Bilingual Customer Service Assistants (Remote). People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua. Work Schedule: Monday-Friday, 9 am
- 5 pm EST. Language: Fluent written and spoken English (C1/C2). Only resumes in English will be considered.About UsAt Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:ACTION
- You have an action bias. You get things done, fastCARE
- You take pleasure in helping others and doing things the right wayOUTSTANDING
- You have the highest standards and run things like a well-oiled machineDEPENDABLE
- If someone asks you to do something, they KNOW it will get doneENERGY
- You bring a positive, enthusiastic, can-do attitude to work every day.The RoleYou will succeed here if you value clear processes and can perform the following responsibilities:Respond to customer inquiries via phone, email, and chat in a professional and courteous mannerAssist customers in navigating our products and services, providing guidance and solutions to their inquiriesResolve customer complaints and issues effectively and efficiently, ensuring customer satisfactionMaintain accurate records of customer interactions and transactions in our databaseCollaborate with team members and other departments to ensure a seamless customer experienceMonitor customer feedback to identify trends and suggest improvements to services and processesOur projects may include other related tasks; the specific tasks will vary depending on the client and the exact job description.RequirementsC1/C2 English writing and speaking skills1 to 6 years of experience in customer service roles, preferably remoteGraduated (or soon to graduate) with a college degree is preferredA quiet home office with a desk and office chairStable internet with at least 10 Mbps download and 2 Mbps upload speedA laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphoneAccess to a backup place of work in case of power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)BenefitsEntry-level payment rates: $4/hr (approx $/month)Ongoing pay increments at each work anniversaryDiscretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)Full-time client placements also include: 7 US federal holidays as paid time off4 days paid time off (over 65% of our clients provide even more PTO days)Monthly stipend for medical insurance (after an induction period)Birthday/Anniversary bonusesGym/Wellness allowanceUnlimited online fitness classes with our online personal training partnerInvites to our annual Christmas parties and other in-person or online gatheringsImportantWe would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, please apply after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role. #J--Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pdod9