Spanish Sales CSR (Posadas)

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Position Overview We are seeking a motivated and experienced Spanish Sales Customer Service Representative (CSR) with strong English skills for a mid to senior level role. The adecuado candidate will manage Spanish-speaking customer accounts, drive sales through consultative conversations, and deliver exceptional service across phone, chat, and email channels. This role requires a results-oriented communicator who can balance revenue generation with high-quality customer experience in a fast-paced environment.

Key Responsibilities
- Handle inbound and outbound sales and service interactions in Spanish, with the ability to confidently communicate in English as needed for escalation or internal coordination.
- Convert inbound inquiries and follow up on leads to meet or exceed individual sales targets and KPIs.
- Use consultative selling techniques to identify customer needs, recommend appropriate products or services, and close sales while maintaining compliance with company policies.
- Maintain accurate customer records in CRM systems, including notes on interactions, follow-up tasks, and sales outcomes.
- Participate in campaign briefings, coaching sessions, and team huddles to align on targets, scripts, and objection-handling strategies.
- Collaborate with cross-functional teams (operations, billing, product, and quality) to resolve complex customer issues and ensure a smooth post-sale experience.
- Meet quality standards for call handling, documentation, and customer satisfaction; contribute to continuous improvement initiatives to boost conversion and retenti Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ptcod