Designated Services Engineer (Tortuguitas)

What You’ll Be Doing As a Senior Designated Services Engineer, you will play a key role in ensuring WEKA’s customer success, contributing to top‑rated reviews, and providing technical expertise to top‑tier customers.
- Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
- Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
- Provide feedback to Engineering to enhance product supportability, usability, and serviceability.
- Support pre‑sales engineers, partners, and resellers with technical expertise.
- Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
- Own, track, and document customer issues via the ticketing system.
- Communicate clearly and professionally with customers, partners, and internal teams.
- Contribute to knowledge sharing through internal and customer‑facing documentation (FAQs, KB articles).
- Manage multiple projects and support cases concurrently.
- Advocate for customer concerns and represent WEKA externally.
- Develop subject‑matter expertise in WEKA and customer technologies.
- Participate in on‑call, follow‑the‑sun support rotations as needed.
- Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.

Requirements
- 10+ years in customer‑facing technical roles, solving complex enterprise infrastructure issues.
- Ability to diagnose hardware failures, network congestion, and performance bottlenecks.
- Enterprise infrastructure L3 or higher support experience (Linux‑based storage, networking, virtualization, cloud, etc.).
- Strong technical troubleshooting in multi‑platform, distributed environments.
- Strong understanding of distributed storage systems.
- Expertise in Linux/Unix administration.
- Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qcli2