Customer Support Specialist (Tortuguitas)

Hey there Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.

Who We Are We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you

What You’ll Do
- Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For
- English proficiency: Upper intermediate level (both spoken and written).
- Soft skills: Kindness, empathy, stress‑resistance, politeness, responsibility.
- Quick learner: Ability to learn quickly and stay results‑focused.
- Tech requirements: A functioning computer and microphone.
- Travel knowledge: Understanding of the travel business and booking systems is an advantage.

Benefits and Offerings
- Remote work: Work from home.
- Great team: Join a young and active team of specialists.
- Adaptable schedule: 2 days‑on after 2 days off.
- Competitive salary: Base 750 EUR gross + 300 EUR gross bonus based on KPI.
- Challenging tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous learning: Access to seminars, trainings, conferences; help to attend any conference.
- Perks: Enjoy corporate discounts on hotels and other services.

The Process
- Application and assessment: You’ll receive an assessment link when you apply; if there’s a match, you’ll be invited to an interview with our HR.
- Meeting with HR Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qarco