Ai-Driven Education Support Engineer (Remote), Olavarría

OverviewEducational support organizations face mounting complexity as schools, students, and families demand more responsive service.
Today's schools require immediate, AI-powered assistance spanning learning platforms, student information systems, hardware devices, and operational workflows.
Yet most support teams rely on disconnected tools, manual handoffs, and fragile processes that break down under pressure.We address this challenge through a different approach: AI‐enhanced "cyborg" agents working at the heart of a dynamic educational environment.
In this position, you will influence how the system evolves.
Each resolution you deliver feeds future automation, each root‐cause investigation shapes process and policy, and each edge case you solve scales benefits to thousands of students and educators.This is direct, production‐level problem solving within a service context.
You will investigate unclear, multi‐party failures spanning learning applications, student information systems, identity management, network infrastructure, and operational processes; use AI to generate hypotheses, validate approaches, and speed up resolutions; capture the human logic that trains both systems and colleagues; and surface patterns that convert isolated fixes into lasting, organization‐wide enhancements.What You Will Be DoingAI‐Augmented Customer Resolutions: Examine escalated tickets flagged by AI systems, apply human judgment to scenarios where AI capabilities are insufficient, and refine the AI system to close those gaps.What You Won't Be DoingSpending two full months on onboarding.
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