ARG - Customer Service Executive (Morón)

Chart your Course with PIL

With over 55 years of leadership in the general shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

DRIVING CONNECTIVITY – ARGENTINA, Buenos Aires We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL Argentina, in Buenos Aires. The role involves handling customer contracts, acting as the focal point for sales, and driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.

Key Responsibilities
- Download and treat daily booking requests, to be sent to customers within the next period
- Handle all customer's demand to ensure all requests are promptly attended
- Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
- Maintain good communication with other teams such as Documentation and Sales Teams
- Book amendments and maintenance
- File customers' particularities to ensure consistency on PIL service
- Follow up bookings from regular/BID customers, ensuring they arrive within expected timeframe
- Provide excellent customer experience through phone attendance
- Achieve customer satisfaction, acting extra mile for Customer Excellence
- Assist customers with problem solving
- Liaise with internal departments to resolve customer grievances
- Ensure adherence to Pocket PIL, selling this tool to customers to migrate volume from other platforms

Qualifications & Experience
- Bachelor’s degree in Business, Logistics, or related field
- Experience in customer service within the shipping or logistics industry
- Knowledge of import/export processes and Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pnpv5