IT Administrator (Merlo)

Role Overview As an IT Administrator, you’ll oversee daily IT operations, employee onboarding/offboarding, system administration, and cybersecurity compliance. You’ll also help manage critical business, systems and support infrastructure for lab and operational teams.

This is a hands‑on role requiring both technical expertise and the ability to document, secure, and streamline IT processes in a regulated healthcare environment.

Responsibilities 1. IT Operations & Employee Support
- Handle onboarding and offboarding processes (laptops, accounts, permissions, hardware setup).
- Provide remote and in‑person support for staff across U.S. locations.
- Troubleshoot network, Wi‑Fi, and hardware issues.
- Support video‑conferencing tools, printers, shared office devices, and remote desktop solutions.

2. System Administration
- Manage user accounts, roles, and permissions across company applications (Google Workspace, EMR platforms, HIPAA‑compliant apps).
- Maintain organized IT equipment inventory, track assets, and manage licensing renewals.
- Assist with facility security systems, including key cards, cameras, VPNs, and vendor coordination.
- Monitor system performance and escalate to vendors/partners when needed.

3. Cybersecurity & Compliance
- Support implementation of IT security policies aligned with HIPAA, SOC‑2, and ISO standards.
- Manage antivirus, endpoint protection, and patch updates for all devices.
- Assist in monitoring suspicious activity and ensuring secure access controls.
- Oversee cybersecurity awareness training through Ninjio.
- Support IT documentation of compliance logs (e.g., system access, audits, breach protocols).
- Maintain compliance documentation for HIPAA and SOC 2.

4. Network & Infrastructure
- Assist with maintaining LAN/WAN connectivity and VPN configurations.
- Troubleshoot firewalls, routers, and switches (with escalation as needed).
- Support integration of cloud‑based systems and SaaS.

5. IT Process & Knowledge Management
- Docu Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q34xw