Live Operations Administrator (Merlo)

The Wessex Mint is currently looking for a Live Operations Administrator to join our growing international team.

This is an exciting opportunity to work with a fast‑growing multi‑brand e‑commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100 M in annual revenue.

The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real‑time customer interaction, ensuring a high‑energy, engaging, and commercially effective live experience.

This is a fast‑paced, operational role idóneo for someone who is highly responsive, detail‑oriented, and comfortable working in real‑time environments.

Key Responsibilities
- Actively moderate live chat during auctions and live shopping events
- Maintain high levels of chat activity to support the flow of the auction
- Respond quickly and appropriately to viewer messages
- Ensure chat remains relevant, positive, and aligned with brand tone
- Prompt viewers to participate using proven engagement technique
- Encourage passive viewers to become active bidders or participants
- Welcome and onboard new viewers throughout the show
- Reinforce urgency using prompts, countdowns, and call‑to‑action messaging
- Highlight bidding activity and call out participants in real time
- Support the host in maintaining a fast‑paced, high‑energy environment
- Assist in driving momentum during key auction moments
- Help build a strong sense of community within live audiences
- Promote upcoming shows, announcements, and repeat attendance
- Encourage ongoing engagement beyond individual events

Requirements
- Excellent written English (clear, fast, and confident communication)
- Ability to work a flexible shift schedule, including evenings and weekends
- Strong attention to detail and ability to multitask in real‑time environments
- Comfortable working in fast‑paced, high‑pressure live settings
- Strong typing speed and responsiveness
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