Customer Support Specialist (Incident Resolution) (Mercedes)

Hey there!Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.Who We AreWe're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth.If you love helping people and solving problems, we'd love to hear from you!What You'll DoRapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.Advise clients: Provide expert advice on bookings and our products.Communicate: Engage with suppliers, hotels, and clients via email and phone.Work with systems: Utilize CRM systems and our internal databases efficiently.What We're Looking ForEnglish proficiency: Upper intermediate level (both spoken and written).Soft skills: Kindness, empathy, stress‐resistance, politeness, responsibility.Quick learner: Ability to learn quickly and stay results‐focused.Tech requirements: A functioning computer and microphone.Travel knowledge: Understanding of the travel business and booking systems is an advantage.Benefits and OfferingsRemote work: Work from home.Great team: Join a young and active team of specialists.Versátil schedule: 2 days‐on after 2 days off.Competitive salary: Base 750 EUR gross + 300 EUR gross bonus based on KPI.Challenging tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.Continuous learning: Access to seminars, trainings, conferences; help to attend any conference.Perks: Enjoy corporate discounts on hotels and other services.The ProcessApplication and assessment: You'll receive an assessment link when you apply; if there's a match, you'll be invited to an interview with our HR.Meeting with HR: A friendly chat with our HR team.One‐minute Internet speed test: Just to make sure you're all set for remote work.Interview results and offer.Learn more about our data protection practices in our Privacy Policy: .If this sounds like the perfect fit for you, we'd love to hear from you!Apply now and let's create amazing travel experiences together!#J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q57jt