Arg - Customer Service Executive (Mercedes)

Pacific International Lines (PIL) is seeking a highly motivated and experienced Customer Service Executive to join our team in Buenos Aires, Argentina. The role involves handling customer contracts, ensuring accurate booking operations, and acting as a focal point for sales and service initiatives. Key Responsibilities Download and process daily booking requests to be sent to customers within the required period. Handle all customer demands to ensure that requests are promptly attended. Ensure routes, weight, POL/PODs, commodities, temperature and all other information are accurate in the PIL system. Maintain good communication with other teams such as Documentation and Sales. Perform booking amendments and maintenance. File customer particulars to maintain consistency in PIL service. Follow up on bookings from regular / BID customers to ensure they arrive within the expected timeframe. Provide excellent customer experience on the phone. Ensure customer attendance and satisfaction, going the extra mile for Customer Excellence. Assist customers with problem solving. Liaise with internal departments to resolve customer grievances. Adhere to Pocket PIL policy, promoting this tool to customers to migrate volume from other platforms. Qualifications & Experience Bachelor's degree in Business, Logistics, or a related field. Experience in customer service within the shipping or logistics industry. Knowledge of import/export processes and documentation is essential. Strong organizational and problem-solving skills. Must Have Experience in customer service within the shipping or logistics industry. Strong communication, negotiation, and interpersonal skills. Proficiency in MS Office and CRM software. Experience dealing with international clients and understanding technical documents; B1, B2, or higher level in speaking, listening & reading is preferred. We Value Customer-first mindset with exceptional interpersonal and communication skills. Detail-oriented with strong organizational abilities. Ability to multitask and perform under pressure in a fast-paced, dynamic environment. Proactive and solutions-oriented approach to challenges. Team player with a collaborative attitude, able to work effectively with diverse groups. Familiarity with shipping and logistics software. Adaptability and a commitment to continuous improvement. Benefits Be part of a leading integral carrier focused on sustainability and innovation. Work in a dynamic and collaborative environment. Opportunities for professional growth and development. Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/po2py