Associate Website Designer (Mar del Plata)

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside integral innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you

This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.

Location: Remote

Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC

What You Will Do:
- Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
- Managing all records and upkeep all task management systems related to websites services
- Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
- Resolving and handling customer complaints, and ability to handle deadline-driven pressure
- Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
- Gathering pro Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qfu64