Collections Manager (Retail) (Argentina), La Plata

People deserve more from their money.
More visibility, more control, and more freedom.
Since ****, Revolut has been on a mission to deliver just that.
Our powerhouse of products—including spending, saving, investing, exchanging, travelling, and more—help our 70+ million customers get more from their money every day.About The RoleThe Credit team at Revolut creates and scales lending features that power integral growth.
They manage the entire product lifecycle, from backend systems to customer-facing experiences, and combine market insight, risk expertise, and technical precision to deliver safe, forward‐thinking solutions tailored to each region.What You'll Be DoingLeading the development of a compliant and effective debt collections processEnsuring the collections process is efficient and compliant with applicable lawsOwning and managing the end‐to‐end debt collections process for retail credit portfoliosOptimising in‐house and outsourced collection capability with best‐in‐class contact and cure rates by using the latest technology, analytics, and strategic payment programsDocumenting policies and procedures for debt collection and recoveriesDeveloping collection strategies to optimise recoveriesContinuously improving collection processes, metrics, and toolsSelecting and overseeing debt collection agencies to ensure SLA adherenceWhat You'll Need4+ years of experience in debt collection and recoveries in a retail bank, fintech, or DCAExperience creating and documenting collections processesA solid understanding of debt portfolio management, debt sales, and debt restructuringGood knowledge of credit productsKnowledge of local debt collection laws and regulationsPerformance and relationship management skills with third‐party service providersA highly analytical mi
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