Client Operations Coordinator (La Plata)

Client Operations CoordinatorWe are hiring a highly detail-oriented, process-minded coordinator to serve as connective tissue across client teams.
This role sits at the intersection of client onboarding coordination, systems access, quality assurance, and billing operations.
The ideal candidate is systematic, uncompromising on details, comfortable chasing down missing items, and able to handle high-frequency operational work without loss of accuracy or enthusiasm.What You'll DoOnboarding Project CoordinationRun point on new client onboarding from contract signature to fully operational engagementCoordinate setup across client accounting systems, expense management platforms, and payment processors for new client entities, including joining live onboarding calls with clients and vendor account teamsMaintain the onboarding checklist and timeline; chase open items across IT, controllers, and the client until each engagement is fully liveDocument onboarding playbooks and keep them current as our process evolvesClient Systems Access and ProvisioningProvision and manage controller access to Ramp across client entities; resolve access issues independentlyCoordinate QBO / ERP entity setup and access for controllers as new engagements come onlineTriage low-level client-facing system ticketsQuality Assurance and Operational ComplianceConduct daily audits across core systems including the Practice Management Solution, Notion, and FloQastValidate that weekly, monthly, and quarterly deliverables are completed on time and at quality for each assigned clientIdentify gaps in execution, missing tasks, overdue items, bottlenecks, and SLA breachesChase responsible team members for missing work product or overdue tasks, documenting status until resolvedEscalate persistent non-compliance issues to the applicable Director or VP of Business Operations with supporting context and detailMaintain an auditable record of findings, follow-ups, escalations, and resolutionsProcess Documentation and Continuous ImprovementDocument workflows end-to-end across onboarding, systems access, and client servicingSurface and standardize undocumented one-off arrangements that exist across the client baseTrack patterns and systemic breakdowns to inform improvements to systems, SOPs, training, and workflowsHold the organization accountable to a culture of \"done means done\", consistency, and zero dropped ballsBilling SupportIssue recurring client invoices and monitor payment statusFlag failed payments or billing exceptions and route to the appropriate ownerQualificationsExtreme attention to detail and accuracy; errors bother you and you enjoy fixing themStrong organizational and time management skills; comfortable auditing and operating across multiple systems in volumeGeneralist mindset; not afraid of anything that comes across the desk, picks it up, figures it out, and closes the loopStrong communication skills with the ability to chase, follow up, and hold others accountableFamiliarity with operational systems and task management toolsComfortable escalating when needed and being direct when chasing missing workNo fear of being the \"bad cop\" when requiredBias toward follow-through, ownership, and closurePlusesHands-on experience with Ramp (entity setup, access provisioning, onboarding) is a significant plusExperience with QBO, Stripe, FloQast, or Notion in an operational capacityBackground in client onboarding, project coordination, or operations at a professional services firm
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