Expert Customer Success Manager, La Plata

OverviewGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI‐powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Join the team and create the future of customer experience together.
Shape how leading enterprises in Argentina realize measurable business value from their customer experience investments.Key ResponsibilitiesOwn a portfolio of strategic and enterprise accounts, driving adoption, retention, and expansion outcomesBuild and influence C level relationships to align customer experience strategy with business prioritiesDevelop and execute customer success plans that deliver measurable value realization and KPI achievementLead executive business reviews that demonstrate ROI, performance insights, and growth opportunitiesIdentify and drive cross sell and up sell initiatives that increase account value and long‐term revenuePartner with sales, professional services, onboarding, and renewals teams to deliver aligned customer outcomesManage escalations proactively, ensuring resolution and strengthening long term customer trustDrive customer advocacy by enabling success stories, references, and long‐term partnershipsRequired Qualifications10 to 12 or more years of experience in customer success, sales, or account management within SaaS, CX, or technology environmentsStrong experience managing enterprise or strategic accounts within ArgentinaProven track record of driving revenue growth within existing customer portfoliosSolid understanding of contact center, CCaaS, and broader customer experience ecosystemsExperience working within industries such as banking, telecommunications, or other complex enterprise sectorsDemonstrated ability to influence and engage executive stakeholders at the C levelStrong commercial acumen combined with technical understanding of SaaS platformsExperience working with CRM and customer success platforms such as Salesforce, Gainsight, or similarPreferred QualificationsExperience working with Genesys Cloud or related CX platformsCOPC certification or equivalent industry credentialStrong analytical capability with the ability to translate data into business impact insightsStrategic mindset with the ability to connect product capabilities to customer outcomesEqual Opportunity StatementGenesys is an equal opportunity employer committed to fairness in the workplace.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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