Cyber Expert Support Engineer - Amer (La Plata)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.We are looking for an Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world! We are looking for an experienced Technical Expert Support Engineer to join our Integral Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services.The Expert Support Engineer will serve as the last line of support for our customers and will focus on troubleshooting the more complex issues escalated by other support teams.This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect.We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible.What You'll DoTroubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.Build and maintain strong relationships with customers and partners.Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.Participate in developing documentation, knowledge base, and technical articles on Acronis' products.Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way.Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). What You Bring2+ years of experience in an advanced technical support role.Fluent English (both written and verbal). Additional languages known are a plus (Spanish, French, Portuguese, German). Experience and skills must include:Windows Server
- gather and analyze various Windows logs and dumps, application-level troubleshooting with Procmon and Process Explorer.Linux/UNIX
- application and configuration management, CLI power user.RedHat/Linux Foundation certifications are a plus.Security
- analyzing and mitigating various security threats, like ransomware and malware attacks, EDR/XDR incidents, data leaks.Cyber security certifications (e.g. CompTIA Security+) are a plus.Networking
- analyzing the traffic with Wireshark, tcpdump, iperf.Troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers.Cisco/Juniper certifications are a plus.Virtualization expertise
- managing and troubleshooting various enterprise-grade hypervisors such as VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo.Business applications
- managing and troubleshooting various enterprise-grade database and application environments such as MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers.Good communication skills and customer service focus.Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.Ability to prioritize and switch between a variety of time-sensitive issues.A Swiss company founded in Singapore in ****, Acronis offers over twenty years of innovation with 15 offices worldwide and more than **** employees in 50+ countries.Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qjt40