Client Director (La Plata)

About usAt Loyal Guru, we help enterprise retailers, grocers, and financial institutions unlock the power of customer loyalty. Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. We are in a strong scale-up phase, rapidly expanding across Europe and Latin America. OverviewWe're seeking a Customer Success Manager (CSM) to join our international team. This mid-level role will be the strategic, high-touch point of reference for our key Enterprise and Mid-Market accounts in the LATAM Retail and Grocery sectors, ensuring our clients maximize the value derived from our loyalty and data platform. Responsibilities
- Portfolio Management: Autonomously manage a portfolio of Enterprise/Mid-Market accounts, building and maintaining solid relationships with key stakeholders.
- Onboarding & Adoption: Guide new clients through the onboarding process, ensuring rapid platform adoption and achieving initial business goals (Time-to-Value).
- Loyalty & CRM Campaign Strategy: Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs.
- Consulting & Data-Driven Recommendations: Analyze customer data and metrics to support clients with proactive, consultative recommendations for improving their activities and customer engagement.
- Strategic Time Allocation: Dedicate approximately 20 hours/month per key account for strategic consulting, Quarterly Business Reviews (QBRs), and campaign optimization.
- Operational Efficiency: Strictly manage your time allocation, minimizing internal administrative tasks to stay within the assigned internal budget and maximizing billable time for client growth.
- Retention & Upsell: Secure contract renewals and proactively identify Upsell and Cross-sell opportunities within your portfolio.
- Voice of the Customer: Gather valuable feedback from the LATAM market and collaborate closely with Product and Sales teams to consta Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qh2mq