Junior Network Support Engineer - LATAM - 100% REMOTE (La Plata)

About us At Prometeo Talent, we connect top-tier tech and engineering professionals with companies that are shaping the future. With a strong presence across America and Europe, we’re proud to be one of the highest-rated recruitment agencies in the market. We are currently partnering with a UK-based Cisco-focused managed service provider supporting critical infrastructure and enterprise clients worldwide.

Their customers include globally recognized brands, and their environment combines high-level networking operations with fast-paced technical support and strong career growth opportunities. The Opportunity We are looking for a Junior
- Network Support Engineer with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience. This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a highly technical environment supporting enterprise-level infrastructure and integral clients. You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale. Responsibilities Provide technical support through inbound tickets, calls, and emails Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments Support end users and client IT teams in a fast-paced service environment Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues Work within Zendesk and ticketing systems to manage incidents and service requests Escalate complex technical issues when necessary while maintaining clear communication with clients Collaborate with senior engineers on network troubleshooting and operational improvements Maintain professionalism and calm communication during high-pressure situations Requirements Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pvcnw