Customer Support Representative (La Plata)

Job OverviewWe are looking for a proactive and empathetic Customer Support Representative to join our team.This role is idóneo for someone who thrives on helping customers, communicates clearly and effectively, and is comfortable using CRM and eCommerce tools such as Salesforce, Metorik, and WooCommerce.The position involves handling calls, messages, and case management, as well as acting as a main point of contact for customers in post-production stages.Flexibility in working hours, including evenings in EST and potential weekend shifts, is essential.Key ResponsibilitiesProvide exceptional customer support via phone, email, and chatHandle a high volume of calls and messages in a timely and professional mannerManage and resolve cases in Salesforce, ensuring accurate tracking and follow-upsAct as the primary point of contact for customers post-publication (e.G., royalties, copies, general inquiries)Maintain clear and effective communication with customers and internal teamsCollaborate across teams to resolve issues and improve processesMultitask across different tools and platforms while staying organizedRequirementsFluent in spoken and written English with excellent grammar and communication skillsPrior experience with Salesforce, Metorik, WooCommerce, or similar CRM/eCommerce platformsStrong organizational and multitasking skillsExcellent verbal communication skills, especially for phone supportAbility to manage follow-ups and take ownership of casesAbility to work flexible hours, including late evenings in the EST time zone and potential weekend shiftsCandidates based in Córdoba must be open to transitioning to a future hybrid work model if requiredA reliable internet connection and a quiet work environment for remote communicationA team player who can also work independently and communicate effectively acrossAdvantagesExperience in a remote support roleFamiliarity with eCommerce operationsAbility to adapt in a fast-paced environmentBenefitsRemote work with a flexible scheduleA friendly and collaborative international teamOpportunities for professional growth and trainingThe chance to make a direct impact on customer satisfactionBe part of a company that helps authors bring their stories to life#J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pufpn