1643 IT SERVICE DESK TECHNICIAN (Lanús)

Argentina, Argentina | Posted on 05/04/2026

The Proactive Engineer is responsible for monitoring, maintaining, and improving client IT environments through proactive audits, system-generated alerts, and preventative remediation. This role focuses on identifying and resolving potential issues before they impact users, ensuring infrastructure stability across multiple client environments, and reducing recurring incidents in managed IT settings.

Responsibilities
- Monitor system-generated alerts and proactively address infrastructure and networkissues
- Identify, document, and track remediation tasks until resolution
- Perform root cause analysis on recurring system and network issues
- Support and troubleshoot networking components, including switches, access points, and wireless connectivity
- Identify wireless coverage issues such as dead zones and assist with resolution planning
- Maintain accurate and up-to-date technical documentation
- Prepare audit findings and performance insights for Quarterly Business Reviews (QBRs)
- Collaborate with internal teams to improve stability, reduce reactive ticket volume, and prevent repeat issues

Requirements
- Experience in Level 2 IT support, infrastructure support, or a proactive monitoring role
- Hands-on experience troubleshooting networking components such as switches and access points
- Strong understanding of wireless networks, connectivity issues, and basic network architecture
- Experience performing root cause analysis for system and infrastructure issues
- Experience working in Microsoft-based environments
- Ability to support and prioritize work across multiple client environments
- Strong verbal and written English communication skills for client-facing interactions
- Proactive mindset with a focus on prevention, ownership, and continuous improvement Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qlotl