Customer Support (Lanús)

Koyfin is a fast growing fintech company building a powerful, intuitive analytics platform used by financial advisors and individual investors to research ideas, manage portfolios, and grow their businesses. We believe every investor deserves world‑class research tools without the complexity or price tag of legacy platforms.

Our impact so far:
- One of the fastest‑growing platforms for financial advisors, driven by product‑led growth
- Recognized by users as a top‑rated investment solution on G2
- Rated as the top research platform for user satisfaction in the Kitces survey, the largest survey in the advisor industry

About the Role Koyfin has achieved strong product market fit and profitable growth. The next phase is about deepening our relationships with financial advisors and wealth management professionals — and delivering a support experience that matches the quality of our product.

As a Client Operation Specialist, you will be the first point of contact for our users, helping them get the most out of the Koyfin platform. This role sits at the intersection of support, customer success, and product feedback
- you will resolve issues, guide clients through complex workflows, drive product adoption, and surface insights that directly shape how we improve.

This is a role for someone who is empathetic, proactive, and takes genuine ownership of the user experience.

What You’ll Be Doing Customer Support
- Provide empathetic, timely support across email, help center, video, and calls resolving issues with care and professionalism
- Report bugs, and partner with Product and Engineering to drive resolutions, troubleshoot issues
- Share customer insights and recurring feedback with the team to continuously improve the user experience
- Identify patterns in support requests and proactively suggest process or product improvements
- Take on ad‑hoc tasks related to customer success, client relationships, and broader company growth as needed

Customer Success
- Help with t Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q9h8w