Customer Support Specialist (Lanús)

We are partnering with a fast-growing SaaS company focused on workflow automation, customer communication, and operational efficiency for businesses across the US market. The company operates in a high-performance, product-driven environment where customer support goes far beyond traditional ticket handling. This role is adecuado for candidates who enjoy solving technical problems, working with automation tools, and supporting customers in a fast-paced SaaS environment. Unlike traditional support teams, the company works closely with customers using no-code automation workflows, integrations, AI-powered tools, and communication platforms to run critical business operations. This is a strong opportunity for ambitious professionals looking to grow into Customer Success, Product, or Product Marketing functions over time. Responsibilities
- Provide fast and professional support via chat, email, and Zoom calls
- Investigate and resolve customer issues related to:
- workflow automations
- messaging campaigns
- compliance rejections
- platform configuration issues
- Diagnose whether issues are caused by user settings, platform bugs, or third-party providers
- Communicate clearly with customers while investigations are ongoing
- Build, configure, and troubleshoot no-code workflows
- Assist customers with automation tools such as Zapier and internal workflow builders
- Configure triggers, filters, actions, and automation logic
- Help customers optimize sequences, campaigns, and AI agent setups
- Escalate bugs and technical issues to engineering teams
- Coordinate with telecom providers regarding delivery and compliance issues
- Provide customers with workarounds and follow up once fixes are implemented

Proactive Customer Management
- Monitor customer activity and identify potential issues before customers report them
- Reach out proactively when usage drops or workflows appear inefficient
- Recommend better workflows and automation improvements
- Support customers within speci Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pnknk