Technical Customer Support Specialist (Workflows Automation) …, Godoy Cruz

At Hire With Near, we connect top talent in Latin America with exciting remote companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. About the Company Our client is a fast-moving software company focused on automating customer communication, workflows, and operational processes using messaging, automation, and AI-driven tools to help businesses work more efficiently. About the Role We're hiring a Technical Customer Support Specialist to help customers troubleshoot issues and optimize workflows using no-code automation tools. This role requires someone who can move quickly, solve problems independently, communicate clearly in English, and stay calm while managing multiple live customer conversations. For candidates based in Buenos Aires this is a hybrid role and requires availability to work 3 times per week in Vicente Lopez WeWork. What You'll Do Support customers via chat, email, and Zoom in a fast-paced SaaS environment. Build, troubleshoot, and optimize no-code workflows. Diagnose and resolve issues related to automations, campaigns, and platform configuration. Collaborate with engineering and external providers as needed. Guide customers on AI agent setup and campaign best practices. Manage a portfolio of non-dedicated accounts and create video walkthroughs. Must-Have Requirements Experience with no-code automation tools like Zapier or Make. Strong written and spoken English. Ability to work quickly under pressure and handle multiple conversations. Proactive, technically curious, and self-motivated. Nice to Have Experience supporting automation-heavy SaaS products. Familiarity with support tools and platforms. Experience in staffing, pharmacy, or other operational industries. Interest in growing into Customer Success, Product, or Product Marketing. Variable compensation paid monthly based on performance metrics Compensation reviews tied to consistent performance WeWork pass to work in a hybrid model from Vicente Lopez WeWork #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/podtq