Account Delivery Manager (General Rodríguez), General Rodriguez

Objective
To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.
Key Responsibilities
Account Growth & Client Success
Drive Expansion Revenue: Generate a minimum of 2 expansion opportunities per account per quarter through strategic relationship building and consultative selling
Executive Relationship Management: Build and maintain C-suite relationships, conducting monthly business reviews and positioning as an AI transformation advisor
Account Strategy: Develop comprehensive account plans for 3-5 client portfolios, including quarterly strategic reviews and competitive positioning
Project Delivery Excellence
End-to-End Project Leadership: Own complete project lifecycle ensuring delivery of business outcomes while maintaining >4.0 Customer Satisfaction Index
Cross-Functional Team Management: Lead AI engineers, architects, and specialists through project delivery with clear resource allocation and performance optimization
Risk & Quality Management: Proactively identify and mitigate project risks while implementing measurable success criteria and ROI tracking
Strategic Business Impact Value Demonstration
Create compelling ROI calculations, success stories, and business value presentations that drive client retention and expansion
Market Intelligence: Gather competitive insights and industry trends to inform product development and business strategy
Process Innovation: Contribute to delivery methodology improvements and build reusable assets for future projects
Capabilities Leadership
Ability to lead cross-functional teams and drive results
Communication: Exceptional verbal and written communication skills
Risk Management: Proactive identification and mitigation of project risks
Fast Decision Making: Rapid response to changing client needs and market conditions
Ownership: Complete accountability for account outcomes and client success
Conflict Management: Skilled in resolving stakeholder conflicts and alignment issues
Innovative Thinking: Continuously identify AI transformation opportunities
Requirements
AI/ML Awareness – Strong understanding of AI technologies and business applications
Project Management Methodologies – Expert in Agile, Scrum, and delivery frameworks
Advanced English – Fluent communication with general clients and stakeholders
Financial Services Knowledge – Deep understanding of the FSI industry and regulatory requirements
Experience: Account/Project Management (5+ years) – Proven track record in managing complex client relationships and project delivery
Business Development Experience (2+ years) – Demonstrated success in identifying and closing expansion opportunities
AI/ML/Data Science Delivery Experience (3+ years) – Experience delivering AI and machine learning projects with measurable business impact
Financial Services Industry Experience (2+ years preferred) – Understanding of banking, insurance, or capital markets operations and challenges
Proven experience working with the US and/or UK markets
Nice to have
Timezone Flexibility: readiness to work in the US (EST) time zone.
Benefits
Competitive Compensation – a month-based salary, plus up to 6% of the expansion revenue you generate.
Your earnings grow with your accounts.
Fully Remote Setup – work from anywhere within UTC+1–UTC+8 with a flexible arrangement built around trust, not office attendance.
European Hours – collaborate within a team that operates on civilised working hours and respects boundaries between work and life.
Unlimited PTO – take the time you need to recharge; we measure results, not days off.
Full-Time Contract – long-term contractor engagement (not employment), full-time allocation with a fast-growing AI consultancy at the forefront of enterprise transformation.
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