IT Support Specialist (General Rodríguez)

We are seeking an IT Support Specialist who can function as a generalist across IT support, security and compliance, and process automation. This is a single-person technology function remote company serving regulated industries. The role requires genuine breadth: you will own our Microsoft 365 environment, hold our Security and Privacy Officer responsibilities, maintain ISO 27001 compliance, and support internal automation initiatives.

Key Responsibilities Core IT Support
- Provide timely identification, diagnosis, and resolution of technical issues across the organization.
- Document all support activity in the ticketing system. Monitor the ticketing system to ensure issues are addressed promptly.
- Serve as the primary technical resource for end-users on hardware and software issues, with particular depth in Microsoft 365, Intune, Entra ID, Defender, 8x8, memoQ, and XTRF.
- Manage technical onboarding and offboarding, including access provisioning, access revocation, and data archival or transfer for departing team members.

Microsoft 365 Ecosystem Administration Serve as sole owner and administrator of the client's Microsoft 365 environment, including Intune (device enrollment, compliance policies, configuration profiles), Entra ID (identity management, conditional access, group policies), Defender (endpoint protection, threat monitoring, incident triage), Exchange Online, and SharePoint.

Responsible for licensing management, tenant configuration, security baseline enforcement, and ongoing administration across all M365 workloads.

Security and Privacy Officer Implement, maintain, and monitor our ISO 27001 information security management system and ensure ongoing compliance.

Develop, update, and enforce information security policies and procedures.

Serve as Security and Privacy Officer with responsibility for compliance with HIPAA, GDPR, and CCPA.

Conduct regular risk assessments, vulnerability scans, and access reviews.

Lead security incident response and Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qkjcv