Customer Support Specialist (General Rodríguez)

We are partnering with a fast-growing SaaS company focused on workflow automation, customer communication, and operational efficiency for businesses across the US market.The company operates in a high-performance, product-driven environment where customer support goes far beyond traditional ticket handling. This role is idóneo for candidates who enjoy solving technical problems, working with automation tools, and supporting customers in a fast-paced SaaS environment.Unlike traditional support teams, the company works closely with customers using no-code automation workflows, integrations, AI-powered tools, and communication platforms to run critical business operations.This is a strong opportunity for ambitious professionals looking to grow into Customer Success, Product, or Product Marketing functions over time.ResponsibilitiesProvide fast and professional support via chat, email, and Zoom callsInvestigate and resolve customer issues related to:workflow automationsmessaging campaignscompliance rejectionsplatform configuration issuesDiagnose whether issues are caused by user settings, platform bugs, or third-party providersCommunicate clearly with customers while investigations are ongoingBuild, configure, and troubleshoot no-code workflowsAssist customers with automation tools such as Zapier and internal workflow buildersConfigure triggers, filters, actions, and automation logicHelp customers optimize sequences, campaigns, and AI agent setupsEscalate bugs and technical issues to engineering teamsCoordinate with telecom providers regarding delivery and compliance issuesProvide customers with workarounds and follow up once fixes are implementedProactive Customer ManagementMonitor customer activity and identify potential issues before customers report themReach out proactively when usage drops or workflows appear inefficientRecommend better workflows and automation improvementsSupport customers within specific industry verticals such as staffing, pharmacy, and othersQualificationsPrevious experience in a SaaS support environment is mandatoryCandidates from traditional BPO/call center/scripted support environments will not be consideredComfortable supporting constantly evolving products with unique customer setupsExperience with no-code automation platforms such as Zapier, Make, or similar toolsTechnical curiosity and ability to independently learn new systems quicklyComfortable working with integrations, logs, and error messagesExcellent written and spoken EnglishAbility to explain technical issues in simple, customer-friendly languageComfortable leading Zoom calls, onboarding sessions, and troubleshooting walkthroughsComfortable managing multiple conversations simultaneouslyStrong problem-solving and prioritization skillsProactive mindset with a strong sense of ownershipUnderstanding of:triggersfiltersactionsworkflow logictroubleshooting failed automationsBuenos Aires, Argentina preferred (hybrid model, 3 days/week in office)Other LATAM locations may be considered for strong candidatesFull availability during EST business hours is required #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ps3ol