Junior - It Support Engineer (General Rodríguez)

WHY DEPT®? We are pioneers at heart. What this means is that we always lean forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.Job PurposeIn this role, your primary responsibility will be to manage IT support tickets and manage projects aligned with global initiatives, which are assigned based on your training progression. Our focus is on fostering both your professional and personal growth through technical training, while also emphasizing the development of interpersonal and soft skills to support a well-rounded career at DEPT®. Key ResponsibilitiesCollaborate with the Integral IT Team to resolve daily ticketsProvide remote support using Jira Service Management ticketing system, Slack, email, and video conferencing as primary communication channelsBe resourceful with troubleshooting, referencing process documentationProduce high-quality results, minimizing errors and repeated questionsResolve IT Support tickets promptlyManage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper trainingProvide general hardware support, password resets, and basic troubleshootingAssist in employee onboarding and offboarding processesConduct routine audits following detailed instructions from Product OwnersMaintain IT documentation for systems, applications, internal processes, etc.What We Are Looking ForBachelor's degree in Information Technology, Computer Science, or a related fieldApprox. 1–3 years of experience in IT support or related rolesStrong knowledge of IT software and hardware supportExperience with Atlassian tools like Jira, Confluence, etc.Experience with Asset Management SystemsOkta, Jamf, and InTune experience is a nice-to-haveExperience managing and participating in projects, prioritizing tasks, and executing plans on timeGeneral knowledge of both Windows and macOS operating systems; must be able to navigate the UI and troubleshoot common issuesExperience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based softwareSelf-motivated with excellent communication and interpersonal skillsConfidence to propose IT process optimizations and implement solutions to enhance efficiencyExperience working with culturally diverse teams, openness to and understanding of cultural differencesFluency in English, with excellent written and verbal communication skillsStrong problem-solving skills and the ability to think analytically in fast-paced environmentsAbility to prioritize and manage multiple tasks efficientlyAbility to adapt to rapidly changing technologies and environmentsFamiliarity with cybersecurity principles and best practicesAbility to document technical processes and create user-friendly guidesProactive attitude in identifying and resolving technical issuesExperience Is a PlusPurchasing and acquiring software/toolsProject managementWhat We OfferHybrid working model with offices in Buenos Aires (Villa Crespo or Mar del Plata)Premium healthcare through OSDE for the employee and immediate family membersMendel prepaid card with a monthly allowance for grocery purchasesMonthly reimbursements for Wi-Fi/electricity expensesMonthly reimbursements for training/English classes100% covered \"Plan Total\" membership at SportclubAccess to our benefits platform through BondaA flexible vacation policyWe Support You Being YouDEPT® is an equal opportunity employer (EOE). We believe our work is best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of identity, background, beliefs, lifestyle or disabilities. Tell us about any accommodations you need; it's confidential and only used to make sure you feel fully supported at every step.Diversity, Equity & InclusionAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.Not sure if you meet all qualifications? Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement. We believe in giving everyone a fair chance to shine.We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/po7ly