Junior - IT Support Engineer (General Rodríguez)

WHY DEPT®? We are pioneers at heart. What this means is that we always lean forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Job Purpose In this role, your primary responsibility will be to manage IT support tickets and manage projects aligned with integral initiatives, which are assigned based on your training progression. Our focus is on fostering both your professional and personal growth through technical training, while also emphasizing the development of interpersonal and soft skills to support a well‑rounded career at DEPT®.

Key Responsibilities

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- Collaborate with the Global IT Team to resolve daily tickets
- Provide remote support using Jira Service Management ticketing system, Slack, email, and video conferencing as primary communication channels
- Be resourceful with troubleshooting, referencing process documentation
- Produce high‑quality results, minimizing errors and repeated questions
- Resolve IT Support tickets promptly
- Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training
- Provide general hardware support, password resets, and basic troubleshooting
- Assist in employee onboarding and offboarding processes
- Conduct routine audits following detailed instructions from Product Owners
- Maintain IT documentation for systems, applications, internal processes, etc.

What We Are Looking For

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- Bachelor's degree in Information Technology, Computer Science, or a related field
- Approx. 1–3 years of experience in IT support or related roles
- Strong knowledge of IT software and hardware support
- Experience with Atlassian tools like Jira, Confluence, etc.
- Experience with Asset Management Systems
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