Customer Onboarding Manager (Garin)

We are currently looking for a Customer Onboarding Manager in Argentina. In this role, you will be responsible for guiding new customers through a seamless onboarding journey, ensuring they successfully adopt and derive value from a complex SaaS platform. You will act as a trusted partner during the early stages of the customer lifecycle, helping translate business needs into effective system configurations and workflows. Working closely with cross‑functional teams such as Sales, Customer Success, Support, and Engineering, you will ensure a smooth transition from purchase to active usage. This position requires strong communication skills, a structured approach to project management, and a customer‑first mindset. You will play a key role in shaping first impressions and long‑term satisfaction, directly influencing retention and customer success outcomes. It is an excellent opportunity for someone who enjoys combining technical understanding with relationship‑building in a fast‑paced, collaborative environment. Accountabilities
- Lead and manage end‑to‑end customer onboarding and implementation processes
- Conduct detailed platform walkthroughs and guide customers through setup and configuration
- Communicate onboarding requirements clearly with customers and internal stakeholders
- Educate customers on platform capabilities and best practices to ensure smooth adoption
- Manage customer data migration processes and ensure accuracy and completeness
- Log and track customer needs, feedback, and issues using internal CRM systems
- Collaborate closely with Sales, Customer Success, Support, and Engineering teams
- Build strong relationships with customer stakeholders to ensure engagement and satisfaction
- Identify process improvements and contribute to enhancing the onboarding experience
- Support customers in achieving their operational goals through effective platform usage

Requirements1–2 years of experience in customer onboarding, implementation, or customer‑faci Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qf9xl