(AppFolio/Buildium) Maintenance Coordinator (Garin)

You must be able to work 9a
- 6p EST.

Responsibilities
- Takes initiative, leads projects from start to finish, and solves problems on their own.
- Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership.
- This person is the final internal decision‑maker before founders.
- This person is accountable for client confidence during maintenance issues.
- Will lead daily SCRUM meeting with the MX Team.
- Will provide monthly reports on Maintenance for each client to be sent to Clients.
- Will lead weekly meeting with Founders reporting on the activities within MX.
- Formal 1:1 ownership with all Maintenance Coordinators or Team supporting Maintenance.
- Will understand each of our Clients' Maintenance needs and ensure the SOPs are followed.
- Will conduct daily spot checks on all clients' MX activity.
- Accountability for MX team performance metrics.
- Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener.
- Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc.
- Coordinating and managing work orders with vendors and tenants.
- Comfortable using new technology software and a strong ability to learn different technology platforms.
- This person owns escalations.
- Update the status of repairs in Property Management Software.
- Answer all emails and acknowledge requests within 24 hours.
- Take initiative to problem solve when needed.
- Continue to help build out training.
- Assist in training and onboarding new team members.
- Ability to have performance discussions with team members.
- Able to communicate Ownership's vision and directives to team members.
- Comfortable suggesting ideas, suggestions, and comments to Ownership.

Qualifications
- Minimum of 3 years in a customer‑facing role.
- At least 1 year in a supervisory role.
- Full proficiency in AppFolio. Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qbgat