Medical Operations Officer (Berazategui)

Medical Operations OfficerDepartment: Onshore Medical OperationsLocation: RemoteEmployment Type: Part-Time (Approx. 30 hours per week, including occasional weekend hours)About MHGMaritime & Healthcare Group (MHG) provides integral medical case management services for seafarers, cruise passengers, and shore-based employees worldwide.
Our mission is to ensure that patients receive timely, high-quality medical attention wherever they are - while controlling costs and delivering exceptional service to our clients.About the RoleWe are seeking a Medical Operations Officer to join our Onshore Medical Operations department.
This role is crucial in ensuring seamless medical coordination for seafarers on a global scale.ResponsibilitiesManage end-to-end medical referrals for seafarers, from appointment scheduling to follow-up and closure.Coordinate medical cases across multiple countries, time zones, and providers.Liaise directly with patients, captains, agents, and healthcare providers to ensure smooth communication.Document and maintain accurate medical records on our case management platform (Seacare).
Provide regular status updates to clients and stakeholders, ensuring transparency at every stage.Coordinate transportation logistics, including repatriations and medical evacuations, when necessary.Support decision-making on urgent cases, using sound judgment and cost-awareness.Key ResponsibilitiesCase Coordination: Handle inpatient and outpatient medical cases, including cost and case monitoring.Communication: Maintain clear, professional communication with clients, captains, and internal teams.Reporting: Produce daily updates for hospitalized patients and provide detailed case summaries.Compliance: Ensure all case documentation follows GDPR and HIPAA compliance standards.
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