Production Support Engineer Bead $ (Monte Grande)

We're looking for a Production Support Engineer with strong fullstack engineering skills to join our team.You'll ensure the reliability and stability of our payment processing platform while actively contributing to improvements across the entire stack.This role blends reactive incident response with proactive development work to build more resilient systems.ResponsibilitiesMonitor, triage, and resolve production incidents across our distributed payment systemsInvestigate and troubleshoot issues across frontend, backend, and infrastructure layersDevelop and deploy fixes, patches, and improvements directly—not just upscalePerform root cause analysis and implement permanent solutions to prevent recurrenceBuild and maintain internal tooling, dashboards, and automation to improve observabilityConfigure and manage CloudWatch alarms, dashboards, and log insights queriesMaintain and enhance GitHub Actions workflows for CI/CD pipelinesCollaborate with product engineering teams on system reliability and performance optimizationMaintain and improve runbooks, alerting rules, and incident response proceduresParticipate in on-call rotation to provide 24/7 support coverageRequirements4+ years of software engineering experience with at least 2 years in a support or SRE-adjacent roleStrong proficiency in C# and .NET (ASP.NET Core, Entity Framework)Frontend development experience with ReactExperience with AWS services (EC2, ECS, Lambda, S3, RDS, SQS)Proficiency with AWS CloudWatch for logging, metrics, alarms, and dashboardsExperience with CloudWatch Logs Insights for querying and analyzing application logsProficiency with GitHub Actions for building, testing, and deploying applicationsExperience writing and maintaining CI/CD workflows including automated testing, environment deployments, and release managementSolid understanding of SQL and NoSQL databases (SQL Server, PostgreSQL, MongoDB)Experience with RESTful API design and debuggingStrong troubleshooting skills across the full application stackExcellent communication skills for incident coordination and cross-team collaborationNice to HaveExperience in fintech or payment processingFamiliarity with containerization and orchestration (Docker, ECS/EKS)Knowledge of message-driven architectures (SQS, RabbitMQ)Experience with Infrastructure as Code (Terraform)PCI-DSS compliance experience#J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q9ihm