Corporate Cloud Expert Support Engineer (Belén de Escobar)

Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Corporate Cloud Expert Support Engineer to join our mission of protecting the digital world. In this role you will serve as the last line of support for our customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect. We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible. What You'll Do
- Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.
- Build and maintain strong relationships with customers and partners
- Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.
- Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.
- Participate in developing documentation, knowledge base, and technical articles on Acronis' products.
- Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way.
- Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).

What You Bring
- 2+ years of experience in an advanced tech Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qibsb