Customer Experience Executive VOICE (Belén de Escobar)

The Customer Experience Executive VOICE
- The Wessex Mint is a remote role responsible for delivering high-quality customer support for customers interacting on PHONE CALLS with The Wessex Mint platform. Unlike general e-commerce support roles, this position involves a significant amount of phone based customer communication, alongside email and helpdesk support. The role requires clear spoken English, strong confidence speaking with customers, and the ability to explain processes clearly and professionally. The successful candidate will assist customers with enquiries relating to orders, account questions, precious metals products, delivery queries, and general support requests. This role requires professionalism, organisation, and a calm, helpful approach when assisting customers. The position is operational and execution-focused with structured processes and internal support. Training will be provided on The Wessex Mint platform, product knowledge, and internal systems.

Key Responsibilities
- Handle inbound and outbound customer phone calls, providing professional and helpful support
- Respond to customer enquiries via phone, email, and helpdesk systems
- Assist customers with enquiries relating to precious metals purchases, accounts, orders, and deliveries
- Clearly explain processes, timelines, and product information to customers

Customer Issue Resolution
- Investigate and resolve customer concerns relating to orders, account access, payments, and delivery queries
- Work closely with internal teams where required to resolve operational issues
- Ensure customers receive clear and timely updates during issue resolution

Customer Relationship Support
- Provide a professional, trustworthy, and confident customer experience for customers engaging with precious metals products
- Support customers who may have questions about their purchases, savings programmes, or account details
- Maintain a calm and helpful tone during phone interactions

Systems & Process Manag Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qaq1f