IT Service Specialist (Belén de Escobar)

ABOUT THE TEAMThe IT Service Specialist is a member of the Information Technology (IT) team within Mural’s CISO's team. The IT Team is positioned to deliver enterprise class service and support to all Muralistas, following best practices in support, application management, and proactive service management. We value accountability, efficiency, resourcefulness, and going the extra mile as we strive for excellent customer satisfaction. YOUR MISSIONYour primary responsibility will be servicing a integral remote workforce across a variety of hardware and software applications. While managing IT support responsibilities, you will also contribute to the team’s improvement efforts that seek to more quickly resolve issues and minimize problems before they occur. WHAT YOU'LL DO
- Provide proactive and ad-hoc support to resolve issues with computer hardware (mac, windows and linux), applications, and integrations
- Onboard new Muralistas, ensuring all assets and accounts are set up as needed for Day 1
- Manage user access and role settings across the many services we use and ensure all changes are within compliance
- Enforce compliance policies by actively monitoring statuses and settings
- Collaborate with peers and stakeholders on improvement efforts that seek to provide exemplary service to our users
- Contribute to knowledge base articles, empowering users to quickly address questions or problems
- Take ownership of tasks on projects with technology-related needs, such as integration configurations
- Use automation and AI-assisted tools to improve support workflows, documentation, triage, and issue resolution while maintaining security and compliance standards
- Identify repeatable support tasks and help design automations or AI-enabled solutions that reduce manual work and improve the support experience
- Partner with IT and security stakeholders to evaluate and apply practical AI use cases responsibly, with good judgment around privacy, accuracy, and handling of sensitive Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q4szn