Ai Senior Customer Service Executive - Work From Home, Córdoba Capital

Location: Argentina
Work Mode: Remote BYOD (Bring Your Own Device)
Department: Operations / Delivery
Reports to: Team Leader
Imagine a world where one person can do the work of an entire customer support team.
That world is here.
We're looking for an AI Senior Customer Service Executive who doesn't just respond to customers, but manages and improves an AI‐powered support system.
Responsibilities
In this role, you'll operate like a manager but your team is AI.
You'll work in two core modes:
Help the customer
Review and refine AI‐generated responses
Handle complex or sensitive escalations
Apply judgment where AI falls short
Improve the system
Upgrade knowledge bases and workflows
Identify and fix systemic issues
Build operational context (customers, products, policies)
Continuously train and optimize AI performance
What makes this role unique
This is not a traditional support role.
It blends:
AI management
Stakeholder communication
Strategic thinking
Hands‐on execution (when needed)
Your main tool?
Writing.
More specifically: reviewing, refining, and elevating AI‐generated communication.
Qualifications
Advanced English (required)
Previous experience in BPO / Customer Support environments
Strong analytical and critical thinking skills
Excellent written communication
High agency (you act first, report second)
Curiosity and openness to new technologies
Background or courses in IT or Cybersecurity
Studies in Computer Engineering or related fields
Technical Requirements (BYOD)
Reliable and stable internet connection
Computer with minimum Intel Core i5 processor or equivalent
Noise‐canceling headset
A fully functional laptop and reliable high‐speed internet (Windows operating system only; iOS not supported)
Why join us
Be part of the transformation of customer support
Work at the intersection of AI and operations
Move beyond repetitive tasks into system‐level impact
If you're excited about the future of AI + human collaboration, this role is for you.
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