Client Director - Customer Success Manager (Córdoba)

About usAt Loyal Guru, we help enterprise retailers, grocers, and financial institutions unlock the power of customer loyalty. Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. We are in a strong scale-up phase, rapidly expanding across Europe and Latin America.OverviewWe're seeking a Customer Success Manager (CSM) to join our international team. This mid-level role will be the strategic, high-touch point of reference for our key Enterprise and Mid-Market accounts in the LATAM Retail and Grocery sectors, ensuring our clients maximize the value derived from our loyalty and data platform.ResponsibilitiesPortfolio Management: Autonomously manage a portfolio of Enterprise/Mid-Market accounts, building and maintaining solid relationships with key stakeholders.Onboarding & Adoption: Guide new clients through the onboarding process, ensuring rapid platform adoption and achieving initial business goals (Time-to-Value). Loyalty & CRM Campaign Strategy: Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs.Consulting & Data-Driven Recommendations: Analyze customer data and metrics to support clients with proactive, consultative recommendations for improving their activities and customer engagement.Strategic Time Allocation: Dedicate approximately 20 hours/month per key account for strategic consulting, Quarterly Business Reviews (QBRs), and campaign optimization.Operational Efficiency: Strictly manage your time allocation, minimizing internal administrative tasks to stay within the assigned internal budget and maximizing billable time for client growth.Retention & Upsell: Secure contract renewals and proactively identify Upsell and Cross-sell opportunities within your portfolio.Voice of the Customer: Gather valuable feedback from the LATAM market and collaborate closely with Product and Sales teams to constantly improve our offering.Qualifications+5 years of proven experience as a Customer Success Manager, Account Manager, or Consultant, preferably in SaaS B2B or the Retail Tech / MarTech space.Native Spanish (Must-have) and fluent English.Strong analytical skills to interpret data and metrics for client strategic decisions and optimization.Commercial mindset with ability to spot and pursue growth opportunities while maintaining a high-touch consultative approach.Excellent time management and organizational skills to balance internal tasks with client success time.Based in Argentina or Uruguay.Extra points: proficiency in other languages such as French or Italian.Deep previous experience working directly with Retail, Grocery (GDO), or Banking clients.Team CultureYou'll be part of a dynamic, international, and highly collaborative team. We value proactive, consultative client success and a high-energy work environment where ownership and strategic thinking are key. You'll have autonomy to manage your portfolio and a clear path for professional development in a rapidly growing company.PerksAdaptable schedule and reduced hours on Fridays, with long weekends and a condensed schedule in August.Day off on your birthday.25 days of vacation.Professional growth: budget for training and language classes.Clear career path with opportunities for advancement within Customer Success or consulting track.Access to Wellhub and BH Bienestar for physical and emotional health. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qjiet